FAQs

How do i order and pay?

You can submit an inquiry form here. Once submitted, please allow up to 24 hours to receive an email from us if we have availability for your selected date.

Once we have sent your invoice via email, you are able to proceed to make payment.

We accept debit and credit card payments through Stripe, Apple Pay and PayPal.

To confirm your booking with us, we require a 50% non-refundable deposit. This secures your preferred date and time (not applicable for late orders). You’ll have 24 hours to make the payment. If the deposit isn’t received within 24 hours of the invoice being sent, we’ll assume you no longer wish to proceed with the booking.

As a result, the selected date and time will become available to other customers, and we won’t be able to guarantee availability, as outlined in section 1.4 of our terms of service.

Reminder nothing is finalised until your deposit is paid.

How much notice do you need?

We recommend that you book your event with us at least 7 days prior so we have plenty of notice. Unfortunately we are unable to guarantee a spot if you book 1-3 days away from your event.

We do accept last minute orders, subject to our availability. Read more about this in section 1.4 of our terms of service.

Do you offer delivery/pickup?

Yes, we deliver from Brunswick West Vic, 3055.

Local delivery for boxes, boards, and food add ons within a 10km radius of Brunswick West will now have a flat rate of $25. For deliveries outside of this 10km radius, the minimum charge for delivery will be $45, price will increase depending on your location.

All event catering and grazing tables will now have a minimum charge of $70 for delivery + set up of the table, price will increase depending on location.

Delivery times are subject to change depending on our availability. Fees will be specified in invoice.

Pick up is from Brunswick West Vic, 3055. Full address will be provided in invoice.

You can read more about travel fees, delivery and our pick up policy in section 1.3 of our terms of service.

Do you cater for dietary requirements/allergies?

We cater for all dietary requirements (gluten-free, dairy free, nut free, vegetarian, vegan, halal) (prices may vary)

We are NOT an allergen-free kitchen. Please note some products may contain traces of allergens.

Customers are responsible for informing us about any allergies of themselves, or their guests upon ordering.

You can read more about this in section 1.2 of our terms of service.

What do i need to prepare?

We ask that you please have a clean bench top or table of similar size to your order ready for us to set up on once we arrive at your event.

(if you ordered a 1.5m grazing table we ask you provide a similar table size)

If the weather is hot, please keep table out of direct sunlight and in a cool area.

Natural lighting and a neat table cloth also enhances the presentation.

WE DO NOT PROVIDE TABLES OR TABLE CLOTHS.

I want to hire props, how what is your policy?

We require a $30.00 fee to hire any equipment/props. Items must be collected/returned in the same condition as received. 

A collection fee will be charged for equipment/props hired, unless prior arrangements are made for the customer to return the props. Fees will vary based on location. 

We ask that you please hand wash or wipe down any equipment before collection or return. Additional charges may apply if there is damaged, lost or unclean items.

Customers must ensure that any equipment hired is cleaned and ready for collection/ return at the agreed time. Equipment must be returned within three (3) days after your event, unless prior arrangements have been made. Late returns may incur additional charges.

Cancellations, refunds, terms of service

Visit our cancellation and refund policy for more information https://aplatterortwo.shop/policies/refund-policy

It is recommend that you read and agree to our terms of services before ordering which can be found here

Contact details

Trade name: A Platter Or Two

Phone number: 0499555468

Email: aplatterortwograzingboxes@gmail.com

ABN: 96551533155

Contact Hours: Monday - Sunday 7am - 7pm

- Jessica

Contact us below