Faqs
Frequently asked questions
How much notice is required?
We recommend booking 7–14 days in advance to secure your date.
Last-minute orders (1–4 days before) are welcome but subject to availability, and we cannot guarantee a spot.
For more details, see Section 1.4 of our Terms of Service.
Do you offer delivery or pickup?
We deliver from Hampton East, VIC.
- Local delivery: Within 20km of Hampton East — $20 flat fee. Extra fees apply for further locations.
- Pickup: Contact us with your preferred pickup time, and we’ll do our best to accommodate.
- Event catering & grazing tables: Delivery and setup from $80, with additional fees depending on location.
- Delivery and pickup times are subject to availability. All fees will be confirmed in your quote.
- For more details, see Section 1.3 of our Terms of Service.
Can you accommodate dietary needs?
We cater to gluten-free, dairy-free, nut-free, vegetarian, vegan, and halal requirements. Additional charges may apply.
Please note: We are not an allergen-free kitchen, and some products may contain traces of allergens.
Customers must inform us of any allergies when placing their order.
For more details, see Section 1.2 of our Terms of Service.
Do I need to provide anything?
Please have a clean, suitable table or bench space ready for us to set up.
E.g for a 1.5m grazing table, please provide a similar-sized table.
On hot days, keep the table in a cool area and out of direct sunlight.
A neat tablecloth and natural lighting help enhance the presentation.
Please note: We do not provide tables or tablecloths.
How do i purchase a gift certificate?
You can purchase a gift certificate by pressing on the link below.
Please read the terms and conditions before purchasing.
What’s the ordering and payment process?
Submit an inquiry form to get started. Please allow 24–48 hours for us to respond with a quote, subject to availability.
Once you receive your quote, you can pay by direct transfer or PayID.
A 50% non-refundable deposit is required to secure your date and time (excluding late orders). Payment must be made within 24 hours of receiving your quote.
If payment isn’t received within 24 hours, your date and time may be released to other customers.
Your booking is not confirmed until the deposit has been paid.
important Policies
Cancellation and Refund Policy -
https://aplatterortwo.com/policies/refund-policy
Terms of Service -
contact details
A Platter Or Two.
Hampton East, Vic
Info@aplatterortwo.com
Contact Hours:
Monday – Sunday 8:00am – 5:00pm
Messages received outside these hours will be responded to the next business day.