FAQs

How do i order?

You can submit an inquiry form here. Once submitted, please allow up to 24 hours to receive an email from us if we have availability for your selected date.

Do you offer delivery/pickup?

Yes, we deliver from Brunswick West Vic, 3055.

Travel fees are specified and invoices and are calculated based on distance, time, day and location provided. Any special delivery request such as specific times or urgent deliveries may occur additional charges. Charges will apply for collection of equipment, if hired.

Pick up is from Brunswick West Vic, 3055. Full address will be provided in invoice.

You can read more about travel fees, delivery and pick up in section 1.3 of our terms of service.

Do you cater for dietary requirements/allergies?

We cater for all dietary requirements (gluten-free, dairy free, nut free, vegetarian, vegan, halal) please note some products may contain traces. (prices may vary)

Customers are responsible for informing us about any allergies of themselves, or their guests upon ordering.

You can read more about this in section 1.2 of our terms of service.

How do i make payment? When should i book?

We recommend that you book your event with us at least seven (7) days prior, so we have plenty of notice.

Unfortunately, we are unable to guarantee a spot if you book 1-3 days before your event.

If you do happen book 1-3 days before your event, this is considered a late order and payment will need to be made in full as soon as you receive your invoice.

We accept debit and credit card payments through Stripe and PayPal.

We require a 20% non-refundable deposit fee to secure your booking with us (not applicable for late orders) you will have 24 hours to pay the deposit, if not paid within 24 hours of receiving invoice, your booking will be automatically cancelled and we won't be able to guarantee an available spot as stated in section 1.4 of our terms of service.

I want to hire props, how does it work?

We require a $40 flat fee to hire any props / equipment from us.

Items must be collected and returned in the same condition as received.

We ask that you please hand wash any equipment before collection or return.

Any missing or damage items will be deducted from the credit/ debit card used to pay.

Additional charges may apply if replacement is necessary.

You can read more about collections and returns in section 1.5 of our terms of service.

Cancellations, refunds, terms of service

Visit our cancellation and refund policy for more information https://aplatterortwo.shop/policies/refund-policy

It is recommend that you read and agree to our terms of services before ordering which can be found here

Contact Details

Trade name: A Platter Or Two

Phone number: 0499 555 468

Email: aplatterortwograzingboxes@gmail.com

ABN: 96551533155

Contact Hours: Monday - Sunday 7AM - 7PM

- Jessica

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Contact us below for any inquiries