FAQs
How do i order?
You can submit an inquiry form here. Once submitted, please allow up to 24 hours to receive an email from us if we have availability for your selected date.
We recommend that you book your event with us at least 7 days prior so we have plenty of notice. Unfortunately we are unable to guarantee a spot if you book 1-3 days away from your event.
We do accept last minute orders, subject to our availability. Read more about this in section 1.4 of our terms of service.
Do you offer delivery/pickup?
Yes, we deliver from Brunswick West Vic, 3055.
Local Delivery for boxes, boards, and food add-ons within a 7.3km radius of Brunswick West will now have a flat rate of $20. For deliveries outside of this 7.3km radius, the minimum charge for delivery will be $50, price will increase depending on your location.
All event catering and grazing tables will now have a minimum charge of $70 for delivery + set up of the table, price will increase depending on location.
Delivery times are subject to change depending on our availability. Fees will be specified in invoice.
Pick up is from Brunswick West Vic, 3055. Full address will be provided in invoice.
You can read more about travel fees, delivery and our pick up policy in section 1.3 of our terms of service.
Do you cater for dietary requirements/allergies?
We cater for all dietary requirements (gluten-free, dairy free, nut free, vegetarian, vegan, halal) (prices may vary)
We are NOT an allergen-free kitchen. Please note some products may contain traces of allergens.
Customers are responsible for informing us about any allergies of themselves, or their guests upon ordering.
You can read more about this in section 1.2 of our terms of service.
How do i make payment?
We accept debit and credit card payments through Stripe, Apple Pay and PayPal.
We require a 50% non-refundable deposit fee to secure your booking with us (not applicable for late orders) you will have 24 hours to pay the deposit, if not paid within 24 hours of receiving invoice, your booking will be automatically cancelled and we won't be able to guarantee an available spot as stated in section 1.4 of our terms of service.
I want to hire props, how does it work?
We require a $40 flat fee to hire any props/equipment from us.
Items must be collected and returned in the same condition as received.
We ask that you please hand wash any equipment before collection or return.
Any missing or damage items will be deducted from the credit/ debit card used to pay.
Additional charges may apply if replacement is necessary.
You can read more about collections and returns in section 1.5 of our terms of service.
Cancellations, refunds, terms of service
Visit our cancellation and refund policy for more information https://aplatterortwo.shop/policies/refund-policy
It is recommend that you read and agree to our terms of services before ordering which can be found here
Contact Details
Trade name: A Platter Or Two
Phone number: 0499555468
Email: aplatterortwograzingboxes@gmail.com
ABN: 96551533155
Contact Hours: Monday - Sunday 7am - 7pm
- Jessica