Faqs
Frequently asked questions
How much notice is required?
We highly recommend that you book your event with us at least 7 to 14 days prior so we have plenty of notice.
Unfortunately we are unable to guarantee a spot if you book 1 to 4 days away from your event.
We do accept last minute orders, subject to our availability. Read more about this in section 1.4 of our terms of service.
Do you offer delivery or pickup?
Yes, we deliver from Hampton East, Vic.
Local delivery within 20km of Hampton East for grazing boxes, corporate, catering and food add ons. Flat rate of $25.
For pickup, please get in touch with us with your intended pickup time. We will try our best to accommodate or assign a specific window to you.
Event catering and grazing tables have a minimum charge of $80 for delivery and set up, price will increase depending on location.
Delivery times are subject to change depending on our availability. Fees will be specified on quote.
You can read more about travel fees, delivery and our pick up policy in section 1.3 of our terms of service.
Can you accommodate dietary needs?
We cater for dietary requirements (gluten-free, dairy free, nut free, vegetarian, vegan, halal) (prices may vary)
We are NOT an allergen-free kitchen. Please note some products may contain traces of allergens.
Customers are responsible for informing us about any allergies of themselves, or their guests upon ordering.
You can read more about this in section 1.2 of our terms of service.
Do I need to provide anything?
We ask that you please have a clean bench top or table of similar size to your order ready for us to set up on once we arrive at your event.
If you ordered a 1.5m grazing table we ask you provide a similar table size.
If the weather is hot, please keep table out of direct sunlight and in a cool area.
Natural lighting and a neat table cloth also enhances the presentation.
WE DO NOT PROVIDE TABLES OR TABLE CLOTHS.
How do i purchase a gift certificate?
You can purchase a gift certificate by pressing on the link below.
Please read the terms and conditions before purchasing.
What’s the ordering and payment process?
You can submit an inquiry form here. Once submitted, please allow up to 24-48 hours to receive an email/ quote from us if we have availability for your selected date.
Once we have sent your quote via email, you are able to proceed to make payment.
We accept direct transfer or PayID.
To confirm your order, we require a 50% non-refundable deposit. This secures your preferred date and time (not applicable for late orders). You'll have 24 hours to make the payment. If the deposit isn't received within 24 hours of the quote being sent, we'll assume you no longer wish to proceed with your order.
As a result, the selected date and time will become available to other customers, and we won't be able to guarantee availability, as outlined in section 1.4 of our terms of service.
Reminder, nothing is finalised until your deposit is paid.
important Policies
Cancellation and Refund Policy -
https://aplatterortwo.com/policies/refund-policy
Terms of Service -
contact details
A Platter Or Two.
Hampton East, Vic
Info@aplatterortwo.com
Contact Hours:
Monday – Sunday 8:00am – 5:00pm
Messages received outside these hours will be responded to the next business day.