Faqs
Frequently asked questions
How much notice is required?
We recommend that you book your event with us at least 7 to 14 days prior so we have plenty of notice.
Unfortunately we are unable to guarantee a spot if you book 1 to 4 days away from your event.
We do accept last minute orders, subject to our availability. Read more about this in section 1.4 of our terms of service.
Do you offer delivery or pickup?
Yes, we deliver from Brunswick West Vic.
Local delivery for boxes, boards, and food add ons within a 10km radius of Brunswick West will now have a flat rate of $25. For deliveries outside of this 10km radius, the minimum charge for delivery will be $45, price will increase depending on your location.
All event catering and grazing tables will now have o minimum charge of $70 for delivery + set up of the table, price will increase depending on location.
Delivery times are subject to change depending on our availability. Fees will be specified in invoice.
Pick up is from Brunswick West Vic, 3055. Full address will be provided in invoice.
You can read more about travel fees, delivery and our pick up policy in section 1.3 of our terms of service.
Can you accommodate dietary needs?
We cater for all dietary requirements (gluten-free, dairy free, nut free, vegetarian, vegan, halal) (prices may vary)
We are NOT an allergen-free kitchen. Please note some products may contain traces of allergens.
Customers are responsible for informing us about any allergies of themselves, or their guests upon ordering.
You can read more about this in section 1.2 of our terms of service.
Do I need to provide anything?
We ask that you please have a clean bench top or table of similar size to your order ready for us to set up on once we arrive at your event.
(if you ordered a 1.5m grazing table we ask you provide a similar table size)
If the weather is hot, please keep table out of direct sunlight and in a cool area.
Natural lighting and a neat table cloth also enhances the presentation.
WE DO NOT PROVIDE TABLES OR TABLE CLOTHS.
How do i purchase a gift certificate?
You can purchase a gift certificate by pressing on the link below.
Please read the terms and conditions before purchasing.
What’s the ordering and payment process?
You can submit an inquiry form here. Once submitted, please allow up to 24 hours to receive an email from us if we have availability for your selected date.
Once we have sent your invoice via email, you are able to proceed to make payment.
We accept debit and credit card payments through Stripe, Apple Pay and PayPal.
To confirm your booking with us, we require a 50% non-refundable deposit. This secures your preferred date and time (not applicable for late orders). You'll have 24 hours to make the payment. If the deposit isn't received within 24 hours of the invoice being sent, we'll assume you no longer wish to proceed with the booking.
As a result, the selected date and time will become available to other customers, and we won't be able to guarantee availability, as outlined in section 1.4 of our terms of service.
Reminder nothing is finalised until your deposit is paid.
important Policies
Cancellation and Refund Policy -
https://aplatterortwo.com/policies/refund-policy
Terms of Service -
contact details
A Platter Or Two.
Brunswick West Vic
info@aplatterortwo.com
Contact hours 7:00am-7:00pm daily.
